Hi mama! We are here to help you! First, did you take a look at our FAQ page? Also, see below for some common customer service needs like policy information and member log-in access. If isn’t what you are looking for or you need to get in touch with us regarding your Project Mother box, please fill out the form below and we will be in touch soon!
We know you’re excited to get your first box - we are too! If you ordered during our launch period, thank you and welcome to the Project Mother community! Our inaugural box will ship within the second week of July. After that your subsequent/recurring boxes, ship out within the second week of March, June, September, and December. If you placed your order after the launch period and we aren't sold out of our current box, we will ship out within two weeks of when you begin your membership. You will receive an email notification when your box has shipped, and it will include a tracking link! If we are unable to charge the credit card on your account, this is likely because it has expired. (We get it, #mombrainhappens) In this case, we will wait to send your box until we can get in touch with you or until we see that the billing info has been updated.
Project Mother purchases are nonrefundable. Any returns made to us will not be eligible for a refund.
If you have received a damaged product in your box, or if your box is missing a product, please email our member support team within two (2) weeks of delivery, and we will assist you with getting the item replaced. If your box is missing, we must be notified via email within two (2) weeks of receiving your tracking information. If Project Mother is not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund. All refunds are granted at the sole discretion of Project Mother.