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Have some questions about the Project Mother box?
Here are some answers! For more, visit our FAQ page
When can I expect my first shipment?
We know you’re excited to get your first box - we are too! If you ordered during our launch period, thank you and welcome to the Project Mother community! Our inaugural box will ship within the second week of July. After that your subsequent/recurring boxes, ship out within the second week of March, June, September, and December. If you placed your order after the launch period and we aren't sold out of our current box, we will ship out within two weeks of when you begin your membership.
What is your cancellation policy?
Quarterly subscribers can cancel their subscription(s) at any time. There is no cancellation fee. Quarterly subscribers are billed at the time of purchase, and then charged every three months, going forward - so the subscription can be paused or cancelled anytime before that date to avoid receiving the current box.. Annual subscribers can pause, modify, or cancel their subscriptions anytime before their 12-month cycle renews. Annual subscription cancellation requests are made effective at end of the annual term. Since annual subscriptions afford a $22 discount for a year of boxes, they are nonrefundable.
How do I update my account information?
You can access your account log-in from two places on our website, once in the top menu and another in the bottom menu. You will be taken to our membership management partner, Gumroad, to log-in and access your account. From there you can change your billing/shipping information or subscription status on your account page. If you need assistance logging in, please contact us.